The Suara Kami Helpline is designed to provide workers access to assistance through a trusted, third-party channel where they can safely seek support on topics related to their employment, recruitment, safety, COVID-19 inquiries, and more. It is a service provided by the Responsible Business Alliance, in partnership with ELEVATE.

Some of the key features of this helpline include:

• Workers can access the helpline via phone, Facebook Messenger, and SMS;
• Current technology and helpline operators can accommodate 6 different languages;
• Protocols are designed to ensure that issue categorization, escalation pathways, issue resolution and referral networks are effective and protect worker confidentiality.

This is a free service for all RBA and RLI members and their suppliers in Malaysia.